Who is allowed to place orders on WeedHubCanada?
Any person aged 19 or above that is a resident of Canada is welcome to order from WeedHubCanada. There are no exceptions to this rule. Please see all the FAQs for additional information.
Is WeedHubCanada a trustworthy business?
We understand how each client is different and wants or needs our products for individual reasons. We would like to provide access to safe, quality, medicinal products for each and every client. We strive to provide service that is smooth, easy and accessible so that you feel comfortable and at ease when shopping with WeedHubCanada. We want to satisfy each and every client and recognize that there are situations that aren’t ideal when buying these types of products – therefore our goal is to deliver top notch product and service easily and efficiently for each client and we do this by completing each order with the premium attention so that we can ensure your repeat business again and again.
I'm local – Am I allowed to pick up my order?
Unfortunately, we can not offer this due to the intricacies of our online system and the products we offer. We can only accept online payments which are instant and easy through e-transfers and we ship all our products through Canada Post.
Am I allowed to place a bulk order?
If you would like to order in bulk, please contact us through our Contact page.
What types of payment methods do you accept?
At this time, we are only accepting Interac e-Transfers, as it provides the best security for both Weed Hub and our customers.
What happens once my payment is sent to you?
Once the payment is received by us, we notify you by email and will send you a tracking number once the order has been shipped to you.
How are your products packaged and shipped out?
All our shipments will arrive in an unmarked plain bubble mailer and all the contents inside are vacuum sealed.
I have a problem with my product, what do I do?
Please send a message through our Contact Form as soon as you recognize the problem. All emails are answered in a timely matter and usually within 1 hour during business hours.
If I place an order but don’t send the payment, what happens to my order?
We will hold on to each order until we receive the confirmed payment. Once that happens, your order is filled and shipped to you. If an order is not paid within 24 hours, we will assume the order is no longer needed and it will be cancelled.
My order is missing something. Now what?
Errors can occur occasionally, but rest assured, we’re committed to resolving the issue. To assist us in this process, kindly provide a photo of the contents of your order. We will carefully compare it with our packing staff’s images and promptly send any missing items if necessary.
Canada Post & Shipping
How will my shipment be packaged?
We guarantee that every package we sent is done so in a discreet way. We vacuum seal all the interior contents of your package so there is no worry of any odour – and it keeps it fresh too. These vacuum-sealed items are then put into another interior wrapper and inserted into a bubble-padded envelope. The end product has no markings of any kind and looks like a nondescript plain package.
How long will it take for my package to arrive?
All our packages are shipped Xpress post, typically arriving within 1 to 3 business days. However, in rural areas, the delivery time may extend to 5 to 7 business days.
Once you have placed your order and it is fulfilled, you will receive a tracking number that will enable you to track your package on the Canada Post website. Please remember that shipping times aren’t always 100% guaranteed and other factors can play a role in when a package arrives. For that reason, once it has left our facility, we can’t be held responsible for any additional delays by Canada Post and can’t offer compensation for late shipments.
Do you ship outside of Canada?
Unfortunately we only ship within Canada.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package for up to $125, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
My package is showing as “delivered” but I have not received it. What do I do?
This can happen for one of two reasons:
- The package was put into the wrong mailbox, OR
- Sometimes postal workers will scan all of their day’s packages ahead of time and this will cause their packages to show as “delivered” but then still have to spend the day actually delivering them.
If you do not receive your package within 2 days of the expected delivery date, please let us know and we will file a trace with the Post Office. Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you.
The Canada Post investigation to trace your package involves them contacting the addressee to see how they generally receive their mail and to properly understand if all avenues have been checked in regards to the receiving of packages. In other words, checking with a front desk, security or mail room or community mailbox or even around the property to see if the package was left in a secure area or mailbox attached to a home.
Is your “free shipping” option shipped with Xpresspost?
Yes our free shipping is done with Xpresspost.
What if my package appears to be going to the wrong direction when I track it?
If it appears that your order is headed the wrong way when you track it online, it could very likely be due to a Canada Post error. On occasion, human errors can happen when the postal codes are entered into the system by a postal worker. it only take one letter or number to be off and this can cause mistakes in routing and unfortunate delays of an extra day or two.
My tracking number isn’t working on the Canada Post tracking system, what do I do?
It takes a short time from when you receive your tracking number to when it has been scanned by the post office. Please wait until at least the end of the day when you receive your tracking number to try and track your package. If you still can’t track your package the day AFTER you receive your tracking number, please contact us at [email protected] and we will happily look into this for you.
Do you ship to Nunavut or Northern Quebec?
To address theft concerns in these areas, we strongly recommend selecting the signature option during the ordering process, as it’s the only method through which we can ensure secure delivery. Please note that we do not guarantee any delivery of packages without a signature option.
Do you offer a “Signature Required” shipping option?
Absolutely! During the checkout process, you’ll find the option for “signature-required” shipping, which we strongly encourage in areas prone to theft. This is also the only way we can guarantee your package.
When will my package be shipped?
Orders placed before 12 noon will be shipped on the same day, while those placed after 12 noon will be processed the following day. For weekend orders, we’ll fulfill them on the next business day. You will receive a tracking number via email once your order is packed & shipped.
Are taxes included in your prices?
As per CRA tax laws, we do claim taxes so you will see the final price, including all taxes (both PST and GST) at the time of checkout. Taxes are as follows:
- 5% GST and 7% PST on all orders to BC
- 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, PEI
- 13% HST to Ontario
- 8% GST + 5% GST to Manitoba
- 9.975% QST + 5% GST to Quebec
- 6% PST + 5% GST to Saskatchewan
- 5% GST to Alberta
What are the shipping fees?
Shipping fees are region-specific and can vary. To obtain an accurate estimate, please utilize our “Calculate Shipping” tool located in your cart. Additionally, for all orders totalling over $199, we offer complimentary Xpress-Post shipping.
Questions for Us?
No problem – after all, that’s what we’re here for! The WeedHubCanada Customer Support team is always here to help. Reach out to us, and not only will we answer all of your questions – we’ll help you find the cannabis product that is right for you.